Please contact the following service agents regarding the warranty process for each manufacturer. IE. First Point of Contact. For Example ACER Notebook, Brother Printer...etc. Software cannot be returned if opened unless it is faulty. Returns for other than warranty replacement are at our discretion. Please request an Return Merchandise Authorization (RMA) number when you returning your goods. It will take approximately 2 business days before an RMA is issued to you. ***IMPORTANT*** Packages returned without an RMA number will be refused. Your RMA number is valid for 7 days. Simply return the product in the same condition as when you purchased it, with all manuals, accessories. Please call these numbers if you would like to get support for the related products.